FAQs
Frequently Asked Questions
Q: What payment methods do you accept?
A: We accept the following credit cards: MasterCard, Visa, American Express and Discover. We only take payment once your order has been submitted. We also accept payment by PayPal, Apple Pay, and Amazon Pay. If you decide to use either of these methods, you’ll be taken to either the PayPal or Amazon/Apple Pay website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.
Q: Where is my refund?
A: We aim to process refunds within two business days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.
Q: Can I place an order without creating an account?
A: Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://www.bohowish.com/account and follow the instructions on-screen.
Q: Where is my order confirmation?
A: This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at info@bohowish.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
Q: How do I cancel my order?
A: There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via info@bohowish.com, we may be able to cancel your order before it’s processed. If not, we’ll dispatch your order and then you can return it to us if you wish upon receiving it.
Q: Why has my order been canceled?
A: We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.
Q: When will my order arrive?
A: Because we work with a network of designers, artisans, and crafters, your products may take 2-3 weeks to arrive. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.
Q: How much is shipping?
A: We deal with Industry Leader Shipping Companies and are able to get discounted prices from them. We offer a Flat Shipping Fee of $7USD on all orders. Please refer to our Shipping Policy for detailed information. If your order value is more than $75, we provide free shipping within the U.S. and Canada.
Q: Can I track my order?
A: Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to dispatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order on our website.
Q: Can I return or exchange an item?
A: You can absolutely return your item to us, within 30 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. Unfortunately, we don’t offer exchanges.
Q: How do I return an item?
A: Please contact our customer service team via info@bohowish.com. Providing the return is within the 30-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item. Please read our Return/Refund Policy for detailed information.
Q: My order has arrived but it’s not as I expected. What can I do?
A: In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via info@bohowish.com with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.
Q: How long does it take to return an item?
A: This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within two business days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.